![]() ![]() That being said, non-custodial wallets are not for everyone. You should always be following the recommended security practices if you use a non-custodial wallet. It's crucial to remember that using a non-custodial wallet had it's pros, but also comes with a good amount of responsibility. OP said in another comment that it turns out they had entered a malicious website. However, it's important to note that these happen because of user error. Unfortunate situations like the one OP is facing are always heartbreaking to see. The biggest pro is that someone can't hack our servers to get to your funds. This lack of information has it's pros and is why people use Exodus. ![]() We even need users to send their safe report if they contact customer support because we don't even know things like how much crypto is on your individual account. This means that we do not store sensitive information, like your 12-word phrase, on our servers. I just wanted to chime in to say that Exodus is a non-custodial wallet. I hope that this explaination was able to put your mind at ease, or at the very least remind you that you should be following the recommended security practices!Įdit: For OP's case, they said that they entered a phishing site. These posts should serve as another reminder to follow common security practices that you have to follow if you're using a non-custodial wallet. We don't have your sensitive information, like your 12-word phrase, saved on our servers users even have to send their safe report to even look at basic information pertaining to your account. You have to remember that Exodus is a non-custodial wallet. It should be said that because these situations are at the individual level, they don't impact all Exodus users. These situations are unfortunate and heartbreaking to see, and is something that we are always thinking about. They do things like store their 12-word phrase digitally then unintentionally invite malicious software or enter their 12-word phrase into phishing sites something Exodus would never ask for. These things usually happen when someone doesn't follow recommend security practices. ![]() I'll probably get a cold wallet when I can afford to do so. ![]() I hope you didn't loose too much, and I hope it doesn't put you off buying more crypto. In my opinion It would be useful if Exodus posted a warning on their platform warning people to be extra careful of fake apps as not everyone is aware of these scams (obviously) they are quite clear with seed phrase protection, which imo goes without saying, but fail too highlight the less obvious ways a user can get scammed. You only need to look at the trust pilot reviews to see that!Īlas, in my case I thought I would be able to spot a fake app, but they are so good, and I didn't realise you could pick up a fake app from the app store, so yes, I guess I am a nieve newbie. This happens to lots of people, especially people who are non programmers and are not used to detecting fake platforms. Even write to customer support to verify the authenticity of the downloaded platform before you use it. My advice to you would be, check, check and check again. I guess I'm still very new to all this an not very tech savvy, so I learnt the hard way. There are numerous ways hackers can steal your crypto, apparently I'm stupid because I trusted an app from the app store. This is my ETH receive address from the mobile version In the below pictures,it seems that all my ETH funds have transferred to onother address that i don't know whose is.Ĭan someone help me to recover all my funds back or can you explain me how i lost them all. I had a small amount of ETH stored in the mobile version and after that act,i lost them all. For a long time i was using the mobile app exodus wallet, until i took the decision to install and the desktop version.When it finally downloaded, i wrote the 12-phrase recovery backup so that the desktop version wallet can have all my funds too.īy the time i wrote the phrases,all my funds suddenly disappeared and i don't know the reason.I didn't upload any of the 12-phrase to the internet nor pictured them to my phone and then uploaded somewhere else. ![]()
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